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Home»Europe
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E-government services spectacularly ignored by EU citizens: But why is that?

News RoomBy News RoomMay 8, 2025
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The digital landscape of the European Union (EU) has not always been one of the most prosperous or entrepreneurial environments. Over the past quarter-century since its establishment, the EU has witnessed significant economic growth, innovation, and connectivity. However, it must be noted that the transformation and ongoing evolution of digital capabilities within the EU have not gone smoothly, as evidenced by the following factors:

  1. Lack of Digital Skills: The reality is that not a single Bulgarians,Romanians, or Italians possess at least one digital literacy skill. This includes the ability to search information online, send emails, install software, protect personal data, or create digital content. The latest Eurostat reports reveal that 44% of the EU’s population lacks these essential skills, impacting productivity, business efficiency, and society at large.

  2. Lack of E-Government Services and Misuse: The digital vision of the EU, promoted through E-government initiatives, is often unfulfilled. In reality, only a small percentage of EU residents actively engage with digital services. Figures show that of all internet users over a 12-month period, only 47% accessed or checked information on public authorities’ websites. This highlights a persistent gap between the EU’s digital aspirations and its practical execution.

  3. High Latency in Online Activities: The vast majority of EU citizens do not engage with content that requires significant digital expertise, such as video editing, streaming, or courts.-breakup organizations such as those handling online banking and social networking platforms also show a pronounced reliance on traditional methods rather than advanced digital tools.

  4. Ethical and条理性 Concerns: While digital technology offers immense potential, the care required to integrate it effectively into daily life has yet to be fulfilled. This ethctest overlooks barriers rooted in poorly understood laws, regulations, and cultural habits that hinder the adoption of digital solutions.

  5. "", "" and the Low Success Rate in E-Servicing: The daily use of internet by EU citizens suggests that many do not possess the necessary digital competencies. Despite vying for better digital infrastructure, the majority remains unable to fully benefit from this advancedtoo tv growth.

  6. Understanding the EU’s Digital Identity: As observed by Euronews, there appears to be a "two-by-two" – one is a legitimate step toward digital inclusion, and the other is the emergence of the digital world. This duality underscores the dynamic and multi-dimensional trajectory of the EU’s digital transformation, which cannot be reduced to a binary of "inclusion" or "excitement."

In conclusion, the EU’s digital transformation has often been marked by a divergence in individuals’ expectations and the role they play in shaping that transformation. While technological advancements are occurring, the extent to which EU citizens actively engage with, access, and utilize digital technologies remains insufficiently connected to their real needs and aspirations.

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