Ryanair staff in Spain plan to strike for six days in June and July
This isn’t a Ryanair policy, but rather it is stipulated by European Regulations which specify that customers of cancelled flights will be entitled to “compensation worth 250 euros for flights of up to 1,500 kilometres, 400 euros for intra-community flights of more than 1,500 kilometres and for all others between 1,500 and 3,500, and 600 euros for the rest of the flights.”
However, Ryanair won’t have to pay out if it informs passengers of the cancelled flight “at least two weeks in advance of the scheduled departure time” or if the customer “is informed of the cancellation two weeks in advance and seven days before the scheduled time of departure and offered alternative transportation that allows them to depart no more than two hours before the scheduled time of departure and arrive at their final destination less than four hours before delay with respect to the scheduled arrival time.”
Essentially, this means that an airline can reduce the compensation amount by 50% if it offers an alternative flight that lands less than two hours after the original for short-haul trips. It’s important to note though that passengers whose flights have been delayed by more than three hours are also entitled to a payment.
In addition, customers may also claim for any other type of damage, regardless of its nature, that they may have suffered as a result of the cancellation, such as hotels, organised trips, connecting flights and even emotional damages for having lost their vacation or part of it.
Source: Murcia Today