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Flight cancelled? These booking sites have committed to refunding passengers within 14 days

News RoomBy News RoomAugust 4, 2025
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Expedia and Lastminute Refund Process Improvements Highlighted

In recent weeks, two of Europe’s top online travel booking platforms—Expedia and Lastminute—have announced significant strides in enhancing their refund policies for passengers affected by airline cancellations. This move represents a critical step toward mitigating travel chaos, ensuring passengers receive clarity and reassurance when their bookings are备用.

Current Refund Policy Review
Visitors who book straight through either platform now qualify for a refund under EU regulations if their flight is canceled by an airline. This policy, however, comes with a caveat: passengers are.internal告知 7 business days to claim the refund. Additionally, in according, the airline must return the funds to its agent, and then the agent must pass the money to the passenger within 7 more business days. This system, while effective, left passengers in a less than ideal position due to long waiting times and high costs associated with the process.

New Refund Policy Implementation
A major breakthrough began last week, when Expedia and Lastminute jointly launched a revised refund process for third-party ticket乗り. With this update, passengers are receiving a clear 14-day window to claim their refund, even when their itinerary involves multiple airlines. The agreement now allows passengers to throw out their bookings with three additional days before the refund is issued. This represents a significant improvement over the previous system, reducing the potential wait time for passengers.

Quality of refunds Clarified
Passengers exhibiting a higher level of trust in the companies involved will receive a moreڽ refund under the new policy. Specifically, they’ll be informed of the alternative available in case the airline is at fault for the cancellation. For those using an agent to facilitate the purchase, the policy clarifies the right to request a refund from the service provider if an airline is at fault. This reassurance is crucial as it reduces the potential for criticism and frustration.

Addressing Privacy Concerns
Another critical aspect of the new refund policy revolves around protecting passengers’ personal information, particularly when dealing with multiple transport modes. The EU has curtailed the ability to claim rewards, flight changes, and baggage returns if multiple transport services are involved. This incites passengers to seek_remaindered references for the system’s robust privacy measures.

乙Gain Insight Into E.t.c. Agreements
The EU has outlined new regulations involving trips that use more than one form of transport. These innovations, among other things, require agents to affix an additional status “E Tamil” on certain documents. Over time, these changes aim to streamline theancellation process and provide passengers with additional tools to navigate an increasingly private realm. In 2023, the Commission sought to establish a guideline for managing travel-related costs across multiple transport modes, to ensure passengers’ financial stability.

Future of Consumer Protections
As the EU advocates for higher standards, the efforts to rethink the refund process are part of a larger move to improve consumer protections across the travel industry. By prioritizing transparency and clarity, companies like Expedia and Lastminute are setting a precedent for better practices. This collaboration with other agencies like Edreams ODIGEO, Etraveli Group, and Kiwi.com has demonstrated a commitment to fairness and accountability, which will likely pave the way for even broader enhancements in the years to come.

In conclusion, the new refund policy marks a step towards a safer, more transparent travel environment. As economies continue to grow and bookings become more complex, this take on consumer protection will likely inspire others to follow suit.

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